Effective date: September 16, 2026
Digital credits and gifts are generally non-refundable once delivered, except where required by law or where we confirm a duplicate charge or technical failure.
This policy works together with your payment provider’s chargeback and dispute rules. Where local law gives you a cooling-off period for digital goods (for example certain EU/UK consumer rules), you may cancel unused purchases within the statutory window if you have not consumed the credits or gifts. Once digital items are delivered or used in-session, refunds are usually not available except where law requires otherwise.
Email [email protected] within 14 days of purchase with receipt details, account email, and a description of the issue (duplicate charge, failed delivery, etc.).