All requests can be sent to [email protected]. Using the suggested subject helps route your message.
- General support — subject: “General support — [short description]”
- Billing support — subject: “Billing support — [order or account reference]”
- Safety reports — subject: “Safety report — [username or approximate UTC time]”
- Privacy requests — subject: “Privacy request — [access, deletion, or correction]”
- Copyright requests — subject: “Copyright request — [work or URL]”
- Law-enforcement requests — subject: “Law-enforcement request — [agency and reference]”
Do not email passwords, payment codes, full card numbers, identity documents, or other sensitive information unless our support team provides a verified secure method.
If anyone is in immediate danger, contact local emergency services. Do not use email for emergencies.
Response times vary by request type and volume.